Terms of service

General Business Conditions

I. Basic Provisions

These general terms and conditions (hereinafter referred to as "Terms and Conditions") are issued by:

FZKS, s.r.o.
ID: 48 115 576

Registered office: Sušany 151, Hrnčiarske Zalužany 980 12
Registered in the Commercial Register of the District Court of Banská Bystrica, Section: Sro, Insert No. 27947/S

Contact Information:
E-mail: info@zindeo.com
Phone: +421 904 211 739
Website: www.zindeo.com

(hereinafter referred to as the "Seller")

These Terms and Conditions regulate the mutual rights and obligations of the Seller and a natural person concluding a purchase contract outside their business activities as a consumer or within the scope of their business activities (hereinafter referred to as the "Buyer") through the web interface located on the website accessible at marketinglite.sk (hereinafter referred to as the "Online Store").

The Terms and Conditions form an integral part of the purchase contract. Provisions deviating from the Terms and Conditions in the purchase contract take precedence over these Terms and Conditions.

These Terms and Conditions, as well as the purchase contract, are concluded in the English language.

II. Information about Goods and Prices

Information about the goods, including the price and their main features, is provided for each item in the Online Store catalog. Prices are listed inclusive of value-added tax (VAT), all related fees, and any costs for returning goods, if such goods cannot be returned through standard postal routes. Prices remain valid as long as they are displayed in the Online Store. This does not exclude the negotiation of individual purchase contracts under specific conditions.

The presentation of goods in the Online Store catalog is for informational purposes only, and the Seller is not obliged to conclude a purchase contract for these goods.

Information about costs related to packaging and delivery is published in the Online Store and is valid only for deliveries within the territory of the Slovak Republic.

Discounts from the purchase price of goods cannot be combined unless otherwise agreed between the Seller and the Buyer.

III. Order and Conclusion of the Purchase Contract

The Buyer bears the costs incurred when using means of distance communication (e.g., internet connection or phone charges) related to the conclusion of the purchase contract. These costs do not differ from standard rates.

The Buyer may order goods in the following ways:

Through a customer account, if previously registered in the Online Store;
By completing the order form without registration.

When placing an order, the Buyer selects the goods, quantity, payment method, and delivery method.

Before submitting the order, the Buyer has the opportunity to check and modify the entered data. The Buyer submits the order by clicking the "Order with Payment Obligation" button. The Seller considers the data provided in the order as accurate. The validity of the order requires completing all mandatory fields in the order form and confirming that the Buyer has read and agrees to these Terms and Conditions.

Immediately after receiving the order, the Seller sends the Buyer a confirmation email to the address provided during the ordering process. This confirmation is automatic and does not constitute a contract. The Seller’s current Terms and Conditions are attached to this confirmation. The purchase contract is concluded only after the Seller explicitly accepts the order, and the acceptance notification is sent to the Buyer’s email address.

If the Seller cannot fulfill any of the requirements specified in the order, they will send the Buyer an amended offer via email. This amended offer constitutes a new draft of the purchase contract. The contract is concluded upon the Buyer’s confirmation of acceptance of this offer via email.

All orders accepted by the Seller are binding. The Buyer may cancel an order before receiving the Seller’s acceptance notification. Cancellation can be made by phone or email using the contact information listed in these Terms and Conditions.

In cases of obvious technical errors in the price of goods displayed in the Online Store or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer at the erroneous price, even if an automatic order confirmation was sent. The Seller will notify the Buyer of the error without undue delay and provide an amended offer. This amended offer constitutes a new draft of the purchase contract, which will be concluded upon the Buyer’s confirmation of acceptance via email.

IV. Customer Account

Based on the Buyer’s registration in the Online Store, the Buyer can access their customer account and order goods. The Buyer may also order goods without registration.

When registering for a customer account or ordering goods, the Buyer must provide accurate and truthful information. The Buyer is responsible for updating the information in their customer account in case of any changes. The Seller considers the information provided in the customer account and during the ordering process to be correct.

Access to the customer account is secured by a username and password. The Buyer is responsible for maintaining the confidentiality of these credentials and must not disclose them to third parties. The Seller is not liable for any misuse of the customer account by unauthorized persons.

The Buyer is prohibited from allowing third parties to use their customer account.

The Seller may cancel the customer account, particularly if the Buyer has not used it for an extended period or has violated obligations under the purchase contract or these Terms and Conditions.

The Buyer acknowledges that the customer account may not always be available, especially due to necessary maintenance of the Seller’s hardware and software or the hardware and software of third parties.

V. Payment Terms and Delivery of Goods

The price of goods and any associated delivery costs as per the purchase contract may be paid by the Buyer in the following ways:

By payment card (cashless).
By bank transfer through a payment gateway: PayPal

The Buyer is obligated to pay the Seller the agreed purchase price and any associated costs for packaging and delivery of the goods. Unless explicitly stated otherwise, the purchase price includes delivery costs.

For cash payments, the purchase price is payable upon receipt of the goods. For non-cash payments, the purchase price is payable within [....] days of concluding the purchase contract.

When using a payment gateway, the Buyer must follow the instructions of the payment provider. The Buyer’s obligation to pay the purchase price is fulfilled once the amount is credited to the Seller’s bank account.

The Seller does not require any advance or similar payment from the Buyer. Payment of the purchase price prior to shipping does not constitute a deposit.

As per the Sales Registration Act, the Seller is obligated to issue a receipt to the Buyer and register the received payment with the tax administrator online. In case of technical failure, registration must occur within 48 hours.

Delivery of Goods

The goods are delivered to the Buyer in one of the following ways:

To the address specified by the Buyer in the order.
To a designated shipment office specified by the Buyer.
By personal collection at the Seller’s office.

The delivery method is selected by the Buyer during the ordering process.

The costs of delivery, based on the chosen method, are indicated in the Buyer’s order and confirmed by the Seller. If the delivery method is determined based on a special request from the Buyer, the Buyer assumes the risk and any additional costs associated with that method.

If the Seller is obligated to deliver the goods to the address specified by the Buyer in the order, the Buyer must take possession of the goods upon delivery. Should delivery fail due to reasons attributable to the Buyer, requiring repeated delivery or an alternative method, the Buyer must cover the costs incurred.

When receiving goods from the carrier, the Buyer must check the integrity of the packaging and immediately notify the carrier of any defects. If the packaging shows signs of unauthorized tampering, the Buyer is entitled to refuse the shipment.

The Seller issues a tax document (invoice) to the Buyer, which is sent to the Buyer’s email address and also included with the delivered goods.

Transfer of Ownership and Risk

The Buyer acquires ownership of the goods upon full payment of the purchase price, including delivery costs, and upon receipt of the goods. Liability for accidental loss, damage, or destruction of the goods passes to the Buyer at the moment of delivery or when the Buyer fails to take delivery in violation of the purchase contract.

VI. Withdrawal from the Contract

A Buyer who concludes a purchase contract as a consumer (outside of business activity) has the right to withdraw from the contract without providing a reason.

The withdrawal period is 14 days and begins:

On the day the goods are received.
On the day the last delivery of goods is received, if the contract involves multiple types of goods or deliveries of several parts.
On the day the first delivery of goods is received, if the contract involves regular, repeated delivery of goods.

Exceptions to the Right of Withdrawal

The Buyer cannot withdraw from the purchase contract in the following cases, among others:

Provision of Services: If the services were fully provided with the Buyer’s prior explicit consent before the withdrawal period ended, and the Seller informed the Buyer that withdrawal would not be possible in such cases.
Price Dependent on Market Fluctuations: For goods or services where the price depends on financial market fluctuations beyond the Seller’s control.
Alcoholic Beverages: If the contract involves alcoholic beverages to be delivered after 30 days and their price depends on market fluctuations.
Customized Goods: For goods modified according to the Buyer’s wishes, made to measure, or intended specifically for one Buyer.
Perishable Goods: For goods subject to rapid deterioration or goods irreversibly mixed with other goods after delivery.
Health and Hygiene: For goods in sealed packaging that cannot be returned due to health protection or hygiene reasons if the packaging was opened.
Audio-Visual and Software Products: For audio recordings, video recordings, books, or software sold in protective packaging if the packaging was opened.
Publications: For newspapers, periodicals, or magazines, except in subscription agreements or books not sold in protective packaging.
Digital Content: For digital content not supplied on a physical medium if its provision began with the Buyer’s explicit consent and acknowledgment that withdrawal rights are waived.
Other Cases: As specified in § 7 par. 6 of Act No. 102/2014 Coll. on Consumer Protection in Distance Selling.

Procedure for Withdrawal

To withdraw from the purchase contract, the Buyer must notify the Seller of their decision before the withdrawal period expires. This can be done using the withdrawal form provided by the Seller.

The withdrawal form must be sent to the Seller's email or postal address specified in these Terms and Conditions. The Seller will confirm receipt of the form without delay.

The Buyer is required to return the goods to the Seller within 14 days of withdrawal. The Buyer bears the cost of returning the goods, even if the goods cannot be returned via standard postal services due to their nature.

Refund Process

Upon withdrawal from the contract, the Seller will refund all payments received from the Buyer, including delivery costs, without undue delay and no later than 14 days after the withdrawal. Refunds will be made using the same payment method as the original transaction unless the Buyer agrees to another method that incurs no additional cost.

If the Buyer selected a delivery method other than the cheapest option offered by the Seller, the Seller will only refund the delivery costs equivalent to the cheapest available method.

The Seller is not obligated to issue a refund until the Buyer returns the goods or provides proof that the goods have been dispatched.

The goods must be returned undamaged, unworn, and clean, and, if possible, in their original packaging. The Seller may deduct compensation for any damage to the goods from the refunded amount.

Seller’s Right to Withdraw

The Seller reserves the right to withdraw from the contract in the following cases:

The goods are sold out or unavailable.
The manufacturer, importer, or supplier has discontinued production or importation of the goods.

The Seller will notify the Buyer via the email address provided in the order and refund all payments received, including delivery costs, within 14 days of the withdrawal notification. Refunds will be issued in the same way as the original payment unless the Buyer specifies otherwise.

VII. Liability for Defects

The Seller is responsible to the Buyer for ensuring that the goods are free from defects upon receipt. In particular, the Seller guarantees that at the time the Buyer took over the goods:

The goods have the properties agreed upon by both parties. If no agreement exists, the goods have the properties described by the Seller or the manufacturer, or those the Buyer would expect based on the nature of the goods and advertisements.
The goods are suitable for the purpose stated by the Seller or the purpose for which goods of this type are generally intended.
The goods match the quality or design of an agreed sample or prototype, if the sample or prototype was specified.
The goods meet the requirements set forth by applicable legal regulations.
Buyer’s Rights Regarding Defective Goods

If a defect becomes apparent within six months of the Buyer receiving the goods, it is presumed that the goods were already defective upon receipt. The Buyer is entitled to claim rights for defective consumer goods within 24 months of receipt.

This provision does not apply in the following cases:

Goods sold at a lower price due to a defect where a reduced price was agreed.
Wear and tear resulting from normal use.
Used goods that have defects corresponding to the level of use or wear they had at the time of purchase.
Cases where the defect arises due to the nature of the goods themselves.
Options for Addressing Defective Goods

In case of a defect, the Buyer can submit a complaint to the Seller and demand:

For defects that can be removed:

Free removal of the defect
Exchange of goods for new goods

For defects that cannot be removed:

A reasonable discount on the purchase price
Withdrawal from the purchase contract
Right to Withdrawal

The Buyer has the right to withdraw from the purchase contract if:

The goods have a defect that prevents proper use as a defect-free item.
Defects occur repeatedly even after attempted repairs.
There are a significant number of defects in the goods.
Handling Complaints

The Seller is obligated to accept complaints in:

Any physical establishment where the complaint can be processed
The Seller's registered office or place of business
Locations or representatives designated by the Seller

If a complaint is processed by a designated person, the complaint must be either:

Resolved by handing over repaired goods, or
Transferred back to the Seller for resolution.

The Seller must issue a written confirmation to the Buyer stating:

The date the complaint was submitted
The content of the complaint
The Buyer’s requested method of resolution
The date and method the complaint was resolved
A written justification if the complaint is rejected

The Seller must also inform the Buyer of their rights regarding defective performance.

Resolution Timeline
For simple cases: The complaint must be addressed immediately, but no later than three working days from submission.
In complex cases requiring technical evaluation, the complaint must be processed within 30 days from submission.

If the complaint handling exceeds 30 days, it constitutes a material breach of contract, and the Buyer has the right to:

Withdraw from the contract
Request an exchange for new goods

The Seller must inform the Buyer in writing of the complaint’s outcome within 30 days of submission.

Exclusions of Liability for Defective Performance

The Seller is not liable for defects if:

The Buyer knew about the defect before taking over the goods.
The defect was caused by the Buyer’s actions or negligence.

If a complaint is justified, the Buyer can claim compensation for costs incurred during the complaint process (e.g., transportation, communication expenses). This right must be exercised within one month after the warranty period has ended.

The Buyer can choose among multiple complaint resolution methods if several options are available.

VIII. Delivery

All written correspondence between the Seller and Buyer may be delivered electronically (via email).

Buyer to Seller: Send correspondence to the email address specified in the Seller’s Terms and Conditions.
Seller to Buyer: Delivered to the email address provided in the Buyer’s customer account or order.

IX. Out-of-Court Settlement of Disputes

If a Buyer is dissatisfied with how a complaint was handled or believes their rights were violated, they can:

Request redress from the Seller.
Propose an alternative dispute resolution to an entity responsible for such mediation.

This does not affect the Buyer’s right to pursue legal action in court.

Responsible Authority: The Slovak Trade Inspection, located at:

Address: Prievozská 32, 827 99 Bratislava
Email: ars@soi.sk
Website: https://www.soi.sk

For disputes arising in cross-border transactions, the European Consumer Center located at Mlynské nivy 44/a, Bratislava (Website: http://esc-sr.sk) acts as the contact point under EU Regulation 524/2013.

X. Protection of Personal Data of the Buyer

Details about personal data collection and handling are available on the Personal Data Protection page.

XI. Final Provisions

All agreements between the Seller and Buyer are governed by the laws of the Slovak Republic.

In international transactions, the laws of the Slovak Republic will still apply, respecting consumer rights according to binding legal regulations.

The Seller is not bound by any codes of conduct under Act no. 250/2007 Coll. on consumer protection.

Website Copyright and Seller Responsibilities

All content, including page layout, photos, videos, graphics, trademarks, and logos, is copyrighted and owned by the Seller.

Copying, modifying, or using parts of the website without the Seller’s consent is strictly prohibited.

The Seller is not liable for errors caused by third-party interference or misuse of the online store.

Buyers must not engage in activities that:

Disrupt the operation of the store’s system
Compromise security measures
Enable unauthorized access to the store's software or components
Use the online store or its parts in any way that deviates from its intended purpose
Purchase Contract and Terms Accessibility
The purchase contract, along with the Terms and Conditions, is archived electronically by the Seller.
This archived contract is not accessible to the public.
Modifications to Terms and Conditions
The Seller retains the right to change or update the Terms and Conditions.
Any changes do not affect rights and obligations established under the previous valid version of the Terms and Conditions.
Withdrawal from the Contract
A sample withdrawal form is provided as an attachment to the Terms and Conditions.
Effective Date

These Terms and Conditions are effective from January 1, 2025.